Department of Environmental Protection, Taipei City Government

Report and Reward Section for Violation of the Waste Disposal Act

Legal Bases

With respect to the Taipei City Regulations for Rewarding the Report of Violations of the Waste Disposal Act
Article 3
After detecting violations of the Act in Taipei City, citizens can state the facts and submit relevant evidence by correspondence or email to the DEP or EID.
No reward will be granted to an informant under any one of the following circumstances:

1. Reports filed in anonymity or under a pseudonym.
2. The informant is a staff member of the DEP or related units.
3. Reports without facts or solid evidence.
4. Failure to file a report within 7 days after the detection of violation.
5. Failure to file a report with a true contact phone number, address, or in the report format specified by the DEP, and failure to make corrections by the time-limit notified by the DEP or EID.
6. The report of a same violation by the same informant who has collected the reward.

The solid evidence stated in the above two paragraphs refers to the photos, videos, or other information valid for indicating the act, fact, time, and location of violation.
Article 5
If a reported violation is found true and punished with an administrative fine over NT$1,200, a reward will be given to the informant according to the violations and the proportion of reward specified in the annex.
The maximum amount of reward for each report is NT$50,000. Each violation will only be rewarded once.
The maximum amount of rewards for reports made by the same informant according to the above two paragraphs shall be NT$300,000 a year.

• Taipei City Regulations for Encouragement of Reporting Violation of Waste Disposal

• Taipei City Criteria of Rewards for Reporting Violations of the Waste Disposal Act

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Report Methods

After detecting violations of the Waste Disposal Act in Taipei City, citizens can fill in the “Personal Data” and the “Facts of Violation” in the “Report Form” provided by the EID or in the same format and submit “videos or photos with a date stamp” to file a report through the following channels:

I. Online report: Hello Taipei Website
Operating procedures


1. Log in to the system, check the statement: “I have read through and agree with the Hello Taipei user’s instructions and service process” and select “Start report registration”.


2. From the report type menu, select “Garbage, Noise, Pollution, and Resource Recycling”.


3. Select “Others”.


4. Report registration



II.    Mailing or personal delivery

1. Submit the "Report Form" and burn the “videos/photos with a date stamp” in a disc. The maximum number of reports is 20 reports/disc.
2. Mailing or delivery address (by receiving date): Department of Environmental Protection, Northeast Section, 7F, No 1, Shifu Road, Taipei City; or Environmental Inspection Division, 4F, No. 347, Section 3, Chongqing North Road, Datong District, Taipei City.

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Example of Report Form Completion

Example of “Informant Data”



Examples of “Violation Fact”



Notice

Conditions for Reward Collection

1. An illegal act must be reported within 7 days after detection (subject to the system receiving time for online report or the time and date indicated on the postmark for report by correspondence). For example, after photographing a person litters with cigarette ends on July 1, the photographer must report it no later than July 7.
2. Fill in the report form and provide solid evidence, such as photos, videos, or other data that can prove the who, what, when, and where of an illegal act.
3. Provide informant basic data (including the real time, ID card number, address, and contact phone number).

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Q&A on Reward for Report

Q1: What are the illegal acts that will be rewarded for reporting?

A1: Reports of the following acts will be rewarded: garbage littering, cigarette end littering, paper littering, spitting, betel nut juice littering, failure to clean up dog (or pet) droppings after walking, causing a mess by feeding stray dogs, posting small adverts illegally, disposal of spoil or waste at will, illegal graffiti, and other violations of the Waste Disposal Act.

Q2: How to determine the amount of rewards?

A2: To encourage citizens to report littering and pollution, the DEP has established the “Taipei City Regulations for Rewarding the Report of Violations of the Waste Disposal Act”. After detecting violations of the Waste Disposal Act in Taipei City, citizens can report them to the DEP within 7 days. If the report is supported with solid evidence of the violation, the informant will receive a reward at 30-90% of the paid-in fine based on the nature of violation. Check the “Related Regulations” in the upper part of this page for more information.

Q3: How and where to report violations of the Waste Disposal Act?

A3：

1. If you discover violations of the Waste Disposal Act in Taipei City, please report them to the DEP by correspondence or to the Hello Taipei website. When reporting a violation, please submit related evidence (videos or photos with a date stamp) and details regarding who (traceable vehicle plate number and address), what (description of the fact or condition of violation), when (HH:mm, MM DD, YY), where (such as doorplate number or landmark), why (e.g., garbage and cigarette littering). Please also provide the informant basic data (including the real name, ID card number, address, and contact phone number). The DEP will verify the report through investigation.
2. For reports by correspondence, please mail or directly deliver related data to the DEP (7F, No. 1 Shifu Road, Xinyi District, Taipei City) or the EID (4F, No. 347, Section 3, Chongqing North Road, Datong District, Taipei City).

Q4: What are the investigation procedures for reports with rewards?

A4:

1. For reports with solid evidence of violations of the Waste Disposal Act according to the “Taipei City Regulations for Rewarding the Report of Violations of the Waste Disposal Act”, if violations are made by ordinary people, the DEP will send staff to the scene for onsite inspection. If the identity of the violator can be confirmed, the DEP will take related actions by law.
2. If the pollution is caused by the driver or a passenger of a vehicle, before rendering the administrative disposition, the DEP will notify by correspondence the vehicle owner to give an explanation according to Article 102 Administrative Procedure Act and take appropriate actions according to the statement made by the vehicle owner.

Q5: What is the window handling reports with rewards?

A5: Environmental Inspection Division, (02) 2592-3600 (4F, No. 347, Section 3, Chongqing North Road, Datong District, Taipei City)

Q6: Should I leave my personal data for reporting a mess or pollution act?

A6: If you want to receive a reward, you must leave your personal data and contact information (including the real name, address, contact phone number). All information will be kept confidential.

Q7: The photos or videos provided should include the who, what, when, where, and why.

A7:

1. The illegal act(s) in the photos or videos must be clear and readily identifiable, including a traceable vehicle plate number or address.
2. The photos or videos must contain a date stamp (the time (HH:mm) and date (MM, DD, YY) can be preset in the camera).
3. The location of violation should contain a background, such as a specific building, signboard, clear address, or bridge, as supporting details.
4. The action of littering waste (continuous shooting is preferable). When shooting with a camcorder, please shoot the whole process. If the violator drives a car or motorcycle, shoot the plate number, also including the face of the violator to facilitate verification.
5. In addition to the above photo contents, please also describe (in writing) the violation (who, what, when, where, why).

A:If a reward is desired, please leave your personal data and contact information (including your true name, address, and contact phone number) to facilitate the release of rewards. Your information will be kept absolutely confidential.
 
Q8: When will the reward for reporting violations against the Waste Disposal Act be released?

A8:

1. According to the “Taipei City Regulations for Rewarding the Report of Violations of the Waste Disposal Act”, after the verification and confirmation of punishment, the DEP will release a reward at a specific percentage of the paid-in fine. Hence, after the violator pays the fine, the DEP will notify the informant to collect the reward.
2. For verified reports with confirmed punishment, after checking the payment of fine from the computer system and applying for reward release with a request for approval, the DEP will notify the informant to provide his/her personal bank account, the photocopy of the ID card, and a statement of receipt. After receiving and checking such data from the informant, the DEP will immediately release the reward.

-----------------------------------------Relevant Files--------------------------------------------


Report Form
 
Taipei City Criteria of Rewards for Reporting Violations of the Waste Disposal Act
 
EID Rewards for Citizen Reports and Distribution Flowchart

Taipei City Regulations for Encouragement of Reporting Violation of Waste Disposal